Contact Us

We would love to hear from you 💌

At Penning, customer happiness is extremely important to us. Whether you have a question about an order, need product assistance, want help choosing the perfect stationery item, or simply want to share feedback, our team is always here to help.

We aim to create a friendly, comfortable, and supportive shopping experience for every customer.

Customer Support

Store Name: Penning
Email: support@Penning.store
Address: 7 Rue Turcot, Québec, QC, Canada

Our support team is available to assist with:

Order questions
Shipping updates
Product information
Return & refund requests
General customer support
Collaboration inquiries

Response Time

We typically respond within:

24–48 business hours

During holidays, launches, or high-volume periods, response times may be slightly longer, but we always do our best to reply as quickly as possible.

Before Contacting Us

To help us assist you faster, please include:

Your order number
Your full name
A detailed explanation of your issue or question
Photos if your request involves damaged or incorrect items

Order & Shipping Support

If you have questions regarding:

Shipping times
Tracking information
Lost packages
Delivery issues

Please contact us directly via email, and our team will gladly help investigate the issue with our shipping partners.

Returns & Refunds

For return or refund requests, please email us with:

Subject line: “Return Request”
Your order number
Reason for return
Product photos if necessary

Our support team will provide return instructions and assist you throughout the process.

Collaboration & Business Inquiries

For partnerships, collaborations, or other business-related inquiries, please contact:
support@Penning.store

We appreciate your interest in Penning and look forward to working with creative individuals and brands who share our passion for kawaii aesthetics, stationery culture, and cozy creative lifestyles.